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Motion Packet Misalligned Error31 Motion Data Empty Error 32
Posted: Tue 30 Jun , 2009 9:59 am
by Steve
Customer has reported errors from his laser after a few weeks work.
The first error was:
Motion Packet Misalligned Error 31
After getting this message the customer reinstalled the software and then had the following message
Motion Data Empty Error 32
Motion Packet Misalligned Error 31 Motion Data Empty Erro
Posted: Tue 30 Jun , 2009 10:02 am
by Steve
The customer has only seen the errors after cutting more complex parts with a lot more data in the program.
ULS Support have asked the following.
Which driver version is he using at the moment?
Both errors are depending on the USB connection and usually can occur if some transferred data is damaged or can be not taken by the CPU memory, but i guess in this case it is a bit more.
You can ask him about the USB latency test in the diagnostics tab and also about the pdf diagnostics file if anohter PC does not help too.
I have requested they try another PC as I suspected the USB port speed was the issue.
Will check version once the customer comes back to me.