To add to this, the interlock is saying open under the system tab, the red dot does not turn off when the door is open and closed.

Can you offer any service contract Martin? If so, what are the costs involved???

IT has uninstalled and reinstalled. It seems the laser itself is dead, it is not physically moving and making no noise at all......which it does when it is initialising!!!!

The USB cable is new and has been unplugged and plugged back in, it seems as if the signal gets lost from activating the engraver.

Also, bottom right hand corner of screen.......'service required (code 1003)!!!!

There is now an error message #38 showing on screen.

I am in the process of getting IT support to check.

All fuses OK, battery new, USB cable new, Voltage checked and OK, machine all cleaned and vacuumed, software up-to-date, tried on a variety of computers......all hunky-dory up to the point of initialising, then nothing.........or door open message.......very bizarre!!!!

Kettle plug has 240v and is fully pushed in.
The left hand lid hinge is very ropey.....would this affect the functioning?

The slides can move freely.

Fuses are all OK as is the kettle lead itself.

Everything is working up to the initialising, this is when it freezes or gives the' door open' message.

Red light flashing on laser control panel, door is closed, although it says door open on PC/
The power lead is plugged in correctly.
The left hand door hinge does seem particularly loose, would this affect the signals at all?

Hi, I am having a problem with our VLS3.50 in that it is connecting to the PC, it is powered up but on pressing the activate laser, it lights up initialising and nothing happens at all.....it doesn't flash green, it turns grey and static. It sometimes shows door open, even though the door is closed!...