Denford's - M/C problem - what Info should I supply ?

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bradders
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Denford's - M/C problem - what Info should I supply ?

Post by bradders » Wed 04 Nov , 2009 10:30 am

When contacting Denford's with a problem on a machine what info should I supply in the first instance ?

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bradders
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Re: w

Post by bradders » Wed 04 Nov , 2009 10:31 am

The information below is a good start

1. Machine Name (Triac, Router 2600 Pro, Turn 270 etc):
2. Serial No of the Machine:
3. Year of Manufacture:
4. Communications type ? USB / RS232 :
5. Colour of 7 segment display on Baldor board? Red / Green / Orange:
6. Colour of Plugs and Sockets on the periphery of the Baldor board? Orange / Black:

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